Frequently Asked Questions (FAQs)

Find Your Answers with Ease: Explore Our FAQ Section!

Question WHERE CAN I BUY OFFICIAL BSE MERCH?
Answer

You can shop directly through our official website, verified social media pages, or at pop-up events and festivals hosted by the Black Star Experience Secretariat.
For safety, always confirm that the seller is an official BSE representative before making payment.

Question HOW DO I PLACE AN ORDER?
Answer

Browse our product catalog, select your items, and send your order through:
● WhatsApp Business: +233
● Website checkout
● Pop-up or event booths
You’ll receive a confirmation message once your order is processed.

Question WHAT PAYMENT METHODS DO YOU ACCEPT?
Answer

We currently accept:
● Mobile Money (MTN, Vodafone, AirtelTigo)
● Bank transfer
● Cash at official pop-up locations
● International payments via card (for diaspora customers)

Question DO YOU DELIVER OUTSIDE GHANA?
Answer

Yes. We ship to selected international destinations, including:
● United Kingdom
● United States
● Canada
● Europe (France, Germany, Netherlands, etc.)
● West Africa (Nigeria, Ivory Coast, Sierra Leone)

Shipping costs and delivery timelines vary by destination. You’ll receive tracking details once
your order ships.

Question HOW LONG DOES DELIVERY TAKE?
Answer

Yes. We ship to selected international destinations, including:
● United Kingdom
● United States
● Canada
● Europe (France, Germany, Netherlands, etc.)
● West Africa (Nigeria, Ivory Coast, Sierra Leone)

Shipping costs and delivery timelines vary by destination. You’ll receive tracking details once
your order ships.

Question CAN I RETURN OR EXCHANGE AN ITEM?
Answer

Yes, returns and exchanges are accepted within 7 days of receiving your item, as long as:
● The product is unused and in original condition
● All tags and packaging are intact
● You have a receipt or proof of purchase

We don’t accept returns for sale items, accessories (like hats or bracelets), or worn items.

Question HOW DO I TRACK MY ORDER?
Answer

Once your order ships, you’ll receive a tracking number via email or WhatsApp.
You can use it to monitor delivery progress through the courier’s website.

Question WHAT HAPPENS IF I RECEIVE A DAMAGED OR WRONG ITEM?
Answer

Please contact our support team within 48 hours of receiving your order.
Send your order number and photos of the item, and we’ll arrange a replacement or refund
at no extra cost.

Question ARE THERE DISCOUNTS OR BUNDLE OFFERS?
Answer

Yes. We often run bundle promotions and limited-time discounts — especially during major
cultural events like Tidal Rave, AfroFuture, or December in Ghana.
Follow on social media for updates.

Question CAN I BUY BSE MERCH IN BULK OR WHOLESALE?
Answer

Yes. For corporate, institutional, or bulk orders, please email
We offer flexible pricing and branding options for large orders.

Question IS MY PERSONAL DATA SECURE?
Answer

Absolutely. BSE Merch complies with Ghana’s Data Protection Act, 2012 (Act 843).
We never sell or share your data. Your personal information is used only to process and
deliver your order.

Question HOW CAN I CONTACT CUSTOMER SUPPORT?
Answer

You can reach us anytime through:
● Email:
● WhatsApp:
● Instagram:
● In-person: BSE Merch Office, Accra

We aim to respond to all inquiries within 24 hours.

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