Terms and Conditions
Effective Date: 12th October 2025
Company: Black Star Experience Secretariat – Merchandise Division
Location: Accra, Ghana
1. Introduction
Welcome to the BSE Merch online store.
These Terms and Conditions govern your use of our website, products, and services.
By accessing or purchasing from our store, you agree to be bound by these terms.
Please read this agreement carefully. If you do not agree, you may not use our services or make a purchase.
2. Our Business
BSE Merch is the official merchandise division of the Black Star Experience Secretariat.
We create, sell, and distribute cultural and lifestyle merchandise inspired by Ghanaian identity, creativity, and the global diaspora experience.
3. Use of Website
You agree to use this website for lawful purposes only.
You must not:
● Use the site to post or transmit harmful or illegal content
● Attempt to gain unauthorized access to our systems or data
● Copy, reproduce, or redistribute our website content or products without written permission
We may suspend or terminate access to anyone who violates these terms.
4. Product Information
We make every effort to ensure all product descriptions, prices, and images are accurate.
However, slight variations may occur due to screen display, lighting, or manufacturing processes.
All prices are listed in Ghana Cedis (GHS) unless otherwise stated.
5. Orders and Payments
● Orders can be placed directly through our website or official social media pages.
● Payments must be completed through the approved payment platforms (Mobile Money, Debit/Credit Card, or Bank Transfer).
● All prices include applicable taxes unless stated otherwise.
Once an order is confirmed and payment is received, you will receive a confirmation message with your order details.
6. Shipping and Delivery
We deliver nationwide in Ghana and to selected international destinations.
Delivery timelines depend on your location and courier availability.
● Local orders: 1–5 business days
● International orders: 7–21 business days
Shipping fees are displayed at checkout.
BSE Merch is not responsible for delays caused by third-party logistics or customs processing.
7. Returns, Exchanges, and Refunds
We accept returns or exchanges within 7 days of delivery for unworn and unused items with original tags.
To initiate a return, contact us at support@bsemerch.com with your order number.
Refunds (where applicable) will be processed within 7–14 working days after inspection.
Please note:
● Sale items are non-refundable.
● Shipping fees are non-refundable.
● Exchanges are subject to stock availability.
8. Intellectual Property
All product designs, images, logos, and brand materials are the intellectual property of the Black Star Experience Secretariat.
No part of our brand or content may be copied, distributed, or used for commercial purposes without written consent.
9. Limitation of Liability
BSE Merch will not be held responsible for:
● Any loss or damage arising from misuse of our website or products
● Delays caused by courier or third-party partners
● Technical errors, payment delays, or system downtime
Our liability, in any case, will not exceed the total amount paid for the specific order in question.
10. Privacy and Data Protection
Your personal information is protected under Ghana’s Data Protection Act (Act 843).
We will never sell or share your data with unauthorized third parties.
Please refer to our Privacy Policy for full details.
11. Promotions and Discounts
From time to time, BSE Merch may offer special discounts, bundle offers, or limited promotions.
Each promotion will have specific terms that apply, including duration, eligibility, and item limitations.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Ghana.
Any disputes shall be resolved in accordance with Ghanaian law and under the jurisdiction of Ghanaian courts.
13. Contact Information
For questions, concerns, or feedback regarding these Terms and Conditions, contact us at:
Black Star Experience Secretariat – Merchandise Division
Email:
Phone:
Address:
Perfect — here’s a Return and Exchange Policy written professionally for the BSE Merch Online Store.
It’s clear, practical, and compliant with Ghana’s Consumer Protection Guidelines under the Ministry of Trade and Industry, while maintaining an international retail standard.
Return and