Privacy Policy
Effective Date: 12th October 2025
Company: Black Star Experience Secretariat – Merchandise Division (“BSE Merch”)
Location: Accra, Ghana
1. Introduction
At BSE Merch, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, online store, or any of our digital platforms.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect personal information from you when you:
● Create an account or make a purchase
● Subscribe to our mailing list or promotions
● Contact us through email, social media, or phone
● Participate in events, giveaways, or surveys
The information we collect may include:
● Full name
● Contact details (phone number, email address, shipping address)
● Payment information (processed securely through our payment partners)
● Device and browser data for website optimization
3. How We Use Your Information
We use the information we collect to:
● Process and deliver your orders
● Provide customer support and respond to inquiries
● Send order updates, promotions, and relevant marketing messages
● Improve our website, services, and customer experience
● Comply with legal and regulatory obligations under Ghana’s Data Protection Act
We will not sell, rent, or trade your personal information to any third party.
4. Data Storage and Security
Your information is securely stored in systems that comply with the Ghana Data Protection Commission’s requirements.
We use encryption, secure servers, and restricted access protocols to prevent unauthorized access, disclosure, or alteration of your data.
All online transactions are processed through trusted third-party payment providers who follow PCI DSS (Payment Card Industry Data Security Standard) compliance.
5. Data Sharing
We may share your information with:
● Delivery and logistics partners for order fulfillment
● Marketing and IT partners who support our communication and store systems
● Legal or government authorities if required by law
All partners are required to handle your data in line with this Privacy Policy and Ghana’s data protection standards.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us understand visitor behavior, track website performance, and tailor our marketing content.
You can manage or disable cookies in your browser settings, but doing so may affect some website functions.
7. Your Rights
Under Ghana’s Data Protection Act (Act 843), you have the right to:
● Access and request copies of your personal data
● Request correction or deletion of inaccurate information
● Withdraw consent for marketing communications
● File a complaint with the Data Protection Commission of Ghana if you believe your rights have been violated
To exercise these rights, contact us at
8. Data Retention
We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
When data is no longer needed, it is securely deleted or anonymized.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.
Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, contact us:
Black Star Experience Secretariat – Merchandise Division
Email: privacy@bsemerch.com
Phone: +233 [Insert Number]
Address: Accra, Ghana